Delete your account
You can request deletion of your CM Vida UK account without installing or signing in to the app.
- Email either contact below, preferably from the email address registered to your account.
- Ask to delete your CM Vida UK account and its associated personal data. Never send a password, verification code or card details.
- The church will verify account ownership and respond within one month. If some records must be kept, the team will explain what is retained and why.
Request account deletion — cmvidaukmidia@gmail.com
Request account deletion — cmvidaukfinance@gmail.com
What is removed and what may remain
How to delete your account
In the app, open Profile → Delete account and confirm. If you cannot access the app, email either contact below, preferably from your registered email address. We will verify account ownership and respond within one month. Deletion removes your login, profile and linked personal submissions. Moderation history, being the sole principal administrator or a pending operation may require assistance from the team. Account deletion does not automatically cancel monthly donations: also request cancellation from the church.
Donations
The amount, category and status of a donation are stored in our database. Your card number NEVER passes through our own servers — payment happens directly on Stripe's secure page, our payment processor. When your account is deleted, its direct profile link is removed, but financial records, Stripe references and receipts may remain. This does not mean complete anonymisation or deletion of data held by Stripe. Contact the church about retained records and deletion where applicable.
How long we keep your data
There is no automatic deletion schedule today. Account data and personal submissions are handled through account deletion or a request to the church. For donation accounting records, we adopt a minimum retention period of 6 years after the end of the financial year in which they were recorded, following section 131 of the Charities Act 2011. After that period, the team must review and remove records no longer needed under another applicable obligation. This review is manual; there is no automatic cleanup. The accounting period does not justify indiscriminate retention of other personal data.
Monthly donations
Deleting an app account does not automatically cancel a monthly donation. Tell the church if you also want to cancel your subscription.